ABOUT PATIENTS & FAMILIES
Welcome to the Truman Medical Centers patient and family engagement site. At Truman Medical Centers (TMC), we want to hear your voice. To learn from patients and visitors, we created a Patient Family Advisory Council (PFAC) and have Patient Champions who offer advice on specific TMC projects.
The goal of this site is to keep you, our patients, and your family members engaged so you feel empowered to be an active part of your care.
Interested in Serving on the Patient and Family Advisory Council?
Our Advisory Council meets every other month. During these meetings, we'll welcome hospital leaders who'll talk about how and why they make the decisions that impact your care.
As a council member, you'll provide advice, input, feedback and ideas to the organization. In this way we can be sure we include the voices of our patients and family members when we make decisions.
The Advisory Council is made up of patients, family members and hospital staff. Patients and family members serve an initial term of one year with an option to serve a second year if agreed upon by majority rule of the council.
If you are interested in serving on the Council, be sure to let us know when you fill out the Patient Champion Interest Card.
Mission for PFAC (Patient and Family Advisory Council)
and Patient Champions
The mission of the TMC Patient and Family Advisory Council and TMC Patient Champions is to integrate the patient perspective into all hospital operations, working to improve the overall experience of everyone we serve.
How to Become a Patient Champion
Becoming a Patient Champion is easy! Just fill out a Patient Champion Interest Card (Front and back of card shown below. They are also available throughout the hospital or in the Guest Services office).
Drop your card off at our Guest Services office or at any of our concierge desks. A member of Guest Services will call you to make sure we know your areas of interest. When we are working on special projects or needing to hear the patient point of view, we’ll be sure to call you. We may just want to ask your opinion, or we may ask if you are willing to serve on a committee.
The Patient and Family Engagement web page is new and we want to serve you in the best possible way we can. Please tell us what you would like to see on this web page or what you would find helpful.
This is Ms. Ethel Wells, and she's holding just some of the many items she and other members of the Patient Family Advisory Council (PFAC) collected for residents of TMC Lakewood's Long Term Care Facility.
Ethel and the other 4 members of the University Health Community Care Raytown Clinic PFAC wanted to start a giving campaign during the holiday season. So the group found out what TMC Lakewood's Long Term Care Facility residents needed and started collecting!
Patient and Family Advisory Council Chairman
Speaks Around the Nation
Truman’s Patient and Family Advisory Council Chairman, Kevin Wake, is certainly gaining experience in public speaking. Kevin recently returned from a week in Washington DC where he met with legislators to advocate for patients with rare diseases such as Sickle Cell. Other recent speaking engagements for Kevin include:
The caregiver is of vital importance to a patient's wellness, treatment, and recovery. Check out these important resources for caregivers.
Research tells us that when patients are engaged in their care, their healthcare experience is safer, they are more satisfied and they have better health outcomes.