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Chest Pain ̶ MI Registry Silver Performance Achievement Award

Truman Medical Centers/University Health is pleased to have received the American College of Cardiology’s NCDR Chest Pain ̶ MI Registry Silver Performance Achievement Award for 2020. TMC|UH is one of only 124 hospitals nationwide to receive the honor.

The award recognizes our commitment and success in implementing a higher standard of care for heart attack patients and signifies that we have reached an aggressive goal of treating these patients to standard levels of care as outlined by the American College of Cardiology/American Heart Association clinical guidelines and recommendations.

To receive the award, TMC|UH demonstrated sustained achievement in the Chest Pain ̶ MI Registry for four consecutive quarters during 2019 and performed with distinction in specific performance measures. Full participation in the registry engages hospitals in a robust quality improvement process using data to drive improvements in adherence to guideline recommendations and overall quality of care provided to heart attack patients.

Healthcare Equality Index (HEI)

Truman Medical Centers/University Health is proud to receive Leader Status designation for the third year in a row from the Human Rights Campaign based on the Healthcare Equality Index (HEI). This designation recognizes healthcare organizations for policies and practices ensuring the equity and inclusion of lesbian, gay, bisexual, transgender and queer (LGBTQ) patients, visitors, and employees.

The Human Rights Campaign's scoring criteria looks at practices in the areas of:

  • Nondiscrimination and staff training
  • Patient services and support
  • Employee benefits and policies
  • Patient and community engagement

Being designated as a Leader in LGBTQ Healthcare Equality is the highest ranking available.

The KC Chamber Champion of Diversity Award

The KC Chamber Champion of Diversity Award recognizes a regional business that has made an impactful commitment to embracing diversity in their workplace, diversity supplier partnerships, and the community. The award goes to a business that can demonstrate adherence to practices that support the business case for workforce diversity as a strategic initiative by ensuring the diversification of staff, suppliers and community outreach is a normal part of their organizational practice, policy and culture. This Champion of Diversity business will be able to demonstrate their organizational practices are inclusive of all people no matter that person’s race, national origin, religion, age, disability, marital status, veteran’s status, military status, genetic information, sexual orientation or gender identity.

Kansas City Magazine’s Best Place to Work Runner Up

Kansas City Magazine’s Best Place to Work Runner UpTruman Medical Centers/University Health is proud to be voted Kansas City Magazine’s Best Place to Work Runner Up in its annual Best of KC 2020 Readers Choice Awards. Best of KC is a chance for Kansas City magazine readers to recognize their personal favorites in a variety of categories. The voting process takes three months and involves thousands of participants.

Healthy KC Certified Platinum

Truman Medical Centers/University Health is proud to announce it has been awarded Workplace Wellness Certification from the Greater Kansas City Chamber of Commerce's Healthy KC Workplace Wellness Initiative. "It's an honor to be recognized for the effort that we make, as an organization, to help keep our employees aware that their health matters," says Truman Medical Centers/University Health President and CEO Charlie Shields.


We are one of the healthiest! TMC receives top honors from KC Chamber

TMC's healthy ways have been recognized!

For the second consecutive year, Truman Medical Centers/University Health was named a Healthy KC Certified Company by the Greater Kansas City Chamber of Commerce's Workplace Wellness Initiative. The designation signifies that the healthcare system has made wellness a priority for its staff.

Truman Medical Centers/University Health was certified platinum, the highest level. Healthy foods in the cafeteria and vending machines, on-site fitness facilities and group fitness classes are just a few ways TMC encourages good health for employees.


It is no secret that the medical providers and staff at Truman Medical Centers/University Health are dedicated to the health and wellness of our patients. But as a healthcare organization, it is also dedicated to the health of its employees.

That is why TMC is proud to announce it has been awarded Workplace Wellness Certification from the Greater Kansas City Chamber of Commerce's Healthy KC Workplace Wellness Initiative. "It's an honor to be recognized for the effort that we make, as an organization, to help keep our employees aware that their health matters," says Truman Medical Centers/University Health President and CEO Charlie Shields. "TMC providers and staff spend their days caring for patients with complex medical conditions. When employees are feeling their best, they have their best to offer our patients."

TMC has made wellness a priority for everyone who works at the medical centers. Staff has healthy options to choose from when they head to the cafeteria for lunch. They can use their break to exercise and stretch at our Ralph L. Smith Wellness Center, where wellness coordinators offer 16 different classes each week.

The Wellness Team at Truman Medical Centers/University Health will continue to develop relevant and unique training so that all our staff can keep providing comprehensive care to every patient who chooses TMC.

HealthCare's Most Wired

Truman Medical Centers/University Health has been named for the third consecutive year as one of "HealthCare's Most Wired" organizations of 2013 by Hospitals & Health Networks magazine, the journal of the American Hospital Association, recognizing TMC for its adoption of technologies to improve patient documentation, advance clinical decision support and evidence-based protocols, reduce the likelihood of medication errors, and rapidly restore access to data in the case of a disaster or outage.

"TMC has placed significant emphasis on the competitive advantage of being ahead of the national curve when it comes to technology investment and providing a state-of-the-art environment for our clinicians and patients," said Mitzi Cardenas, TMC senior vice president of strategy, business development and performance integration and chief information officer.

Each year, the magazine conducts an in-depth survey that looks at overall technology infrastructure at health systems throughout the country, including items such as security tools, to be sure that the day-to-day basic needs of their facilities are being met. The 2013 Most Wired Survey also covered some new areas such as big data analytics and patient-generated data. An emerging practice, big data analytics looks at large amounts of data to uncover patterns and correlations.

At TMC, the patient's experience is of the utmost importance. The use of a personal health record is becoming increasingly important in building and maintaining relationships with patients and community-based physicians. Digitized health systems have also helped to improve the safety and quality of the care provided at TMC. All healthcare providers are seeing the same information about the patient and their history in real time. Everything from reducing a patient's fall risk to their susceptibility of acquiring pressure ulcers to medication errors can, and are, being reduced on a daily basis because of the electronic medical record system.

Nationwide, hospitals and health systems completed 659 surveys, representing 1,713 hospitals, or roughly 30% of all U.S. hospitals.

HIMSS Davies Award

Since 1994, the HIMSS Nicholas E. Davies Award of Excellence has recognized outstanding achievement in generating improvement of care outcomes and return on investment through the use of health information technology. The Davies Award program promotes electronic health record-enabled improvement in patient outcomes through sharing best practices and lessons learned on implementation strategies, workflow design, analytics and change management.

Achieving Stage 7 increases the level of quality and safety across your organization through:

  • Improved outcomes and efficiencies with information exchange.
  • Standards for clinical and financial data.
  • Data-driven performance improvement and quality initiatives.
  • Operational efficiencies that drive higher utilization of the health IT system.
  • Compliance and accountability for adoption of uniform documentation practices.
  • Ensuring that clinically relevant patient documentation resides in the "one patient record."

Gold Seal – Joint Replacement Designation

Truman Medical Centers/University Health is proud to have earned three Joint Commission Gold Seals of Approval® for its orthopaedic programs.

The Truman Medical Center Lakewood orthopaedics team has earned Advanced Gold Seal Certification for Total Joint Replacement – Knees and Hips (the first hospital in the Kansas City, Missouri, area to do so) and Gold Seal Certification for Total Joint Replacement – Shoulders.

Truman Medical Center Health Sciences District has earned Gold Seal Certification for Total Joint Replacement – Knees and Hips.

The Gold Seal recognizes TMC's dedication to excellent patient care before, during and after a total hip or total knee replacement. Our consistent, comprehensive approach to caring for patients makes both of our orthopaedics teams deserving of this prestigious designation.

The Joint Commission's Disease-Specific Care Certification Program is designed to evaluate clinical programs across the continuum of care. Certification requirements address three core areas: compliance with consensus-based national standards; effective use of evidence-based clinical practice guidelines to manage and optimize care; and an organized approach to performance measurement and improvement activities.

Most Powerful Women in IT

Health Data Management has selected Mitzi Cardenas as one of the Most Powerful Women in healthcare information technology. The awards are broken into three categories: Hospital CIOs & IT Executives, HIT Thought Leaders, and HIT Vendor Executives.

Hero in Healthcare

Raquel Garcia, BSN, RN

When she considers the deck stacked against her early in life, Raquel Garcia says that at times, even she is surprised by her own resilience. As she should be. The daughter of teen parents, she started working at age 14 to scrape together some college savings, even as she struggled in an all-English high school environment. Her teachers in college, she says, weren't convinced she would have the grades to graduate—they even encouraged her to take a career path other than nursing— and finding mentors was a constant challenge.

"Knowing that my assigned guidance counselors did not believe in me lit a fire inside of me. I was now determined to prove them wrong," she says. "Yes, I had to maintain a job while maintaining a full course load each semester and dwelled in areas of the city were crime and violence were a daily struggle, but I MADE IT." And the experience, she says, has made her "an even better nurse because I relate to the struggles of most."

She's the community health strategies nurse for Truman Medical Centers/University Health, which serves a greater proportion of low-income patients than any other regional hospital. And that means addressing health challenges associated with poverty. "I am able to tailor educational programs specific to the learning needs and levels of different communities," she says. "Although every hospital wants to see more patients to meet their bottom line, my goal is to keep them out of here. I want people to learn to self-manage their chronic diseases and not depend on the ER for treatment when things get bad." She says she's shocked at the lack of health education, especially among the young, "but I've realized that if we can reach children and help shape their health habits younger then we can help change their life paths before they take a wrong turn."

Pat Bock, Truman Medical Center Lakewood

Pat Bock is about as authentically Missouri as they come: A farm girl who grew up learning about "the value of hard work, the beauty of nature and the importance of community," she says. About 12 years ago, retirement opened up new opportunities for community service, says Bock, but "I've always belonged to organizations at church and in the community, so I knew the need, the calling and personal reward of service."

She saw how much a neighboring couple enjoyed volunteer work at Truman Medical Center (TMC) Lakewood and decided to try it. Her first job? Taking photos of newborns. "This made me too nervous," she confesses. "Trying to get a baby from whom you've just taken the pacifier to be happy and look content for a photo was not such a fun job for me."

A better fit came in the gift shop. "I love decorating! So I found what I felt most comfortable with here," Bock says. After a year in that role, she volunteered for an open slot doing the floral arrangements, at times as many as 14 a week. She has also been involved as an officer in the auxiliary, auxiliary fundraising, adopt-a resident, working in the Feld Courtyard Garden and other tasks as needed.

She earned her college degree in clothing and textiles, but made her career as a teacher, including a 12-year run before retiring at Fort Osage High School. "I sometimes see former students working in the healthcare field at TMC Lakewood and as patients," she says. "What a delight!"

In this role, she says, "I'm doing what I love. Perfect!! I need to be busy, so this job has been a real blessing for me. I love learning and that is a constant with this job. I highly recommend to everyone: Find a volunteer job. You will find such reward in helping others and you get so much more in return."

Ingram's Top Kansas City Doctors

Doug Burgess, MD, Behavioral Health - Recovery Health Services

Outside of a spouse, perhaps, few people will have relationships that are as intimate as the one they'll have with their physician—someone who is likely to see you at your most vulnerable. That goes double for the relationship between patient and psychiatrist. Doug Burgess, MD, knows all about that. "I was drawn to psychiatry because people trust you with some of their most intimate stories, including the family dynamics," says Burgess. "You are part of the most formative things that happen in their lives, things they often share with you and nobody else. It's amazing to me—and maybe even more amazing because it was not something I set out to do."

The medical director for Truman Medical Centers/University Health outpatient psychiatry services is a St. Louis native who found his path to medicine early, thanks to a pediatrician who was "funny and engaging," Dr. Burgess recalls. But thoughts of a career in pediatrics and, later, orthopaedics yielded to psychiatry. "I enjoyed the challenge of having to approach patients differently," he says. "And I really enjoyed it because it was one of the few fields where you have real time to spend with patients."

While he's at the tip of the spear in a near-epidemic level of opioid abuse, Dr. Burgess knows that those drugs run a distant second to society's biggest substance challenge—alcohol. Irrespective of the substance, his time in the field has vastly reshaped his attitudes and understanding of what constitutes victimhood.

"As in intern in the emergency department, I would get frustrated with patients who would come in with alcohol or drug issues—I felt like this was the result of a choice, and these people were taking a bed that someone really sick needed," he says.

But working with those patients "opened my eyes, because I saw people over time, people engaged in effective treatments, and I got to see them get better. Once they could get through the initial phases of the addiction and get into treatment, they had the same values I had—they valued family, work, relationships. They had an illness and needed treatment. It opened my eyes and changed my career path."