Your rights as a patient
If you have a grievance
At TMC, we are deeply committed to providing you with very good
care. We encourage you to participate in your treatment plan by
keeping us informed. If you have a concern or grievance during your
stay at TMC, please talk to your doctor or nurse, and they will work
to get it resolved.
You also are welcome to call or submit in writing your concerns
to anyone in TMC’s Guest Services Department. The contact information
is listed below.
If you prefer, you can contact regulatory agencies directly.
Contact information for those agencies also is listed below.
Guest Services
Truman Medical Center Hospital Hill
2301 Holmes
Kansas City, MO 64108
816-404-3325
Guest Services
Truman Medical Center Lakewood
7900 Lee’s Summit Road
Kansas City MO 64139
816-414-7840
Regulatory agencies
Missouri Department of Health and Senior Services
Health Standards and Licensure Section
P.O. Box 570
Jefferson City, MO 65102
573-751-6303
Joint Commission
Office of Quality Monitoring
1 Renaissance Boulevard
Oakbrook Terrace, Ill. 60181
1-800-994-6610
Missouri Department of Mental Health
P.O. Box 687
Jefferson City, MO 65102
1-800-994-6610