Hospital Hill 816-404-1000
Lakewood 816-404-7000
Kansas City, MO
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Language Access Services

Breaking Barriers

Communication is one of the most important keys to the road of recovery.  It is vitally important for a patient to communicate his or her needs—as well as their concerns—to the health care medical team.  But language barriers are one of the top reasons many people, particularly those for whom English is not their first language, do not receive regular medical care.  

TMC is helping to break down that obstacle with its Interpreter Services program, which provides accurate, complete, impartial interpretation to both the Limited English Proficient patients and the provider.  

The department provides on-site services  in three major language groups: Spanish, Somali and Arabic.  Staff interpreters are screened and qualified upon hire and then engaged in more than 180 hours of classroom and clinical training. More than 42,000 language interpretation services were provided in 2009.  

Features:  

  • 24-hour staff coverage in three primary languages (Spanish, Somali and Arabic)
  • 150 different languages available via dual handset telephonic interpreting units
  • Availability and coordination of agency interpreters for American Sign Language and other foreign languages
  • Two dedicated Spanish interpreters located in the Center of Excellence in Women's Health Care at Hospital Hill
  • Continuous cultural education and training with staff, students in the health professions, and residents  

For additional information, please contact Interpreter Services:

816-404-9311 Lakewood

816-404-3280 Hospital Hill

 

 

© 2012 Truman Medical Centers | Hospital Hill 816-404-1000 | Lakewood 816-404-7000